Terms & Conditions

1. GENERAL

1.1. These terms of offer for sale (“Supply Terms”) apply to products purchased via swoodmaster.com which is a website managed by Shahzad’s Wood Master, a company incorporated under the Companies Act, 1956, (“Company” or “Shahzad’s Wood Master” and its successors and assigns).

1.2. Please Read The Terms Of Offer For Sale Carefully Before Purchasing Any Products Or Availing Any Services On The Website. Any Purchase Made By You Through The Website Shall Signify Your Acceptance Of The Supply Terms And Your Agreement To Be Legally Bound By The Same. In Addition To The Foregoing, You Shall Also Be Bound By The Terms Of Use Of The Website, Terms By The Vendor Or Additional Terms Of Service Which Are Displayed With The Selection Of The Product, If Any (“Additional Terms”). If There Is Any Conflict Between The Supply Terms And The Additional Terms, The Additional Terms Shall Take Precedence In Relation To That Sale.

1.3. If You Do Not Agree With The Supply Terms, Please Do Not Access The Website For Any Purchase.

1.4. We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
• The photo may include additional props that are for display purpose only, and will not be included.
• The actual measurement maybe a little bit different than described due to manual measurement.

2. BUSINESS

2.1. The Website is a platform that facilitates the online sale and purchase of merchandise and services (“Services”). Title to the merchandise (“Products”) will pass directly from the S Wood Master to You.

2.2. Shahzad’s Wood Master has the right to change or discontinue any Service at any time, without notice. Shahzad’s Wood Master may add or modify the procedures, modes, processes or conditions of purchase at any time. Shahzad’s Wood Master shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the Services.

3. PRODUCT
3.1. Shahzad’s Wood Master enables sale of a variety of Products. SHIPPING for all the products on the Website shall be per the company’s policy, which may be changed by Shahzad’s Wood Master from time to time.

3.2. In case, you receive a damaged Product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at sales@swoodmaster.com. Damage will be assessed in (10 to 15 working days) and a solution will be offered. The piece may be replaced or other corrective measure may be taken to address the issue.

4. SERVICES
4.1. You should take all responsibility for your own actions in utilizing the Products purchased by you and Shahzad’s Wood Master shall not be liable for any such action.

4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in Pakistan.

4.3. Shahzad’s Wood Master shall not be responsible for any deficiency in payment of consideration payable towards the Products purchased on the Website.

5. PRICING INFORMATION
5.1. The Pricing Information relating to the Product shall be as disclosed to you at the time of your purchase.

5.2. Shahzad’s Wood Master strives to cause to provide you the best prices possible on Products You buy via the Website. However, Shahzad’s Wood Master does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.

5.3. While Shahzad’s Wood Master strives to provide accurate information relating to Products, services including pricing information, typographical and other errors may occur. In the event that a Product or service is listed at an incorrect price or with incorrect information due to an error, Shahzad’s Wood Master may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Shahzad’s Wood Master will have the right to modify the price of the Product and contact you for further instructions via e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Shahzad’s Wood Master cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made.

5.4. 100% advance payment is required at the time of booking for timely order processing of standard orders.

6. CREDIT CARD / DEBIT CARD DETAILS
You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit / debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit / debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit / debit card details. Shahzad’s Wood Master expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit / debit card.

7. DELIVERY OF THE PRODUCT
Your shipping address will be verified with the database of Shahzad’s Wood Master before you proceed to pay for your purchase. If your order is not serviceable or the area is not covered, we will request you to provide us with an alternate shipping address which we expect to have on delivery list. If there is any dispute regarding the shipment of the product or services for the area not covered by Shahzad’s Wood Master, Shahzad’s Wood Master will not be responsible for the non-delivery of the product. Shahzad’s Wood Master doesn’t deliver items internationally; however, you can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within Pakistan.

In case you book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible

Deliveries are made within 25 working days after receiving full payment at the concerned store. In case payment is made by cheque, the delivery will be made 25 working days after the amount is transferred.

8. REPLACEMENT POLICY FOR PRODUCTS
8.1. If you receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service at the call center or via email.

8.2. Upon receiving your complaint, Shahzad’s Wood Master shall verify the authenticity and the nature of the complaint and if Shahzad’s Wood Master is convinced that the complaint is genuine, Shahzad’s Wood Master will make arrangements for repairing or replacement. If the complaint is frivolous or baseless, Shahzad’s Wood Master reserves the right to take legal actions against you and you will be solely liable for all costs incurred by Shahzad’s Wood Master in this regard.

8.3. In order to replace any Product, you are required to comply with the below mentioned conditions, viz:

Please notify Shahzad’s Wood Master of receipt of a damaged/ defective product/service within 12-hours of delivery to You. If you are unable to do so within 12-hours, Shahzad’s Wood Master shall not be held liable for the failure to replace the order;
Products should be unused as a Quality Assurance of delivered items would be conducted before pick-up.
Shahzad’s Wood Master will arrange pick-up of the damaged/defective Product through its own logistics partner. If Shahzad’s Wood Master is unable to do so, Shahzad’s Wood Master will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Shahzad’s Wood Master.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
8.4. If a Product returned is duly accepted by Shahzad’s Wood Master, the value of such Product, as originally paid by you will be refunded to you. Refund will be processed in your online bank account or provide you with a cheque in this regard. Refunds will be subject to the following:

Orders paid online will be refunded within 10-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Shahzad’s Wood Master.
If the Product can be repaired by the service center, Shahzad’s Wood Master will get the same repaired and send it back to you.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Shahzad’s Wood Master.

9. SHIPPING, DELIVERY AND CANCELLATION
9.1. Deliveries are made within 25 working days after receiving full payment at the concerned store. In case payment is made by cheque, the delivery will be made 25 working days after the amount is transferred.
9.2. We will not cater cancelation of any order after payment received.
9.3. Gift Card is not applicable on the category of Bazaar products.
9.4. No return / refund will be applicable, if you receive the same product as seen on website in perfect condition, (change of mind is not applicable).
9.5. In case customer delays order delivery beyond 30 days after the original delivery date, the order will be considered cancelled and cancellation charges of 20% of order amount will be deducted.
9.6. Any order can be changed or modified 10 days before delivery based on following conditions:

1. New order amount is greater or equal to original order.
2. New delivery date will be communicated according to products availability.
3. Order cannot be changed or modified after delivery.

10. WARRANTIES AND CLAIMS
Please note that there shall be no claims, warranties & guarantees on every single item listed on the website.

11. INDEMNIFICATION AND LIMITATION OF LIABILITY
11.1. You agree to indemnify, defend and hold harmless Shahzad’s Wood Master from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Shahzad’s Wood Master that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Supply Terms or any Additional Terms applicable to the purchase of Products.

11.2. In no event shall Shahzad’s Wood Master, its officers, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Shahzad’s Wood Master has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, Shahzad’s Wood Master’s entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from You, under which the unlikely liability arises.

12. GOVERNING LAW
12.1. These Supply Terms and the relationship between You and Shahzad’s Wood Master shall be governed in accordance with the laws of Islamic Republic of Pakistan without reference to conflict of laws principles.

12.2. All claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer For Sale or any transactions entered into on or through the Website or the relationship between You and Shahzad’s Wood Master shall be subject to the exclusive jurisdiction of the courts at Lahore High Court and You hereby accede to and accept the jurisdiction of such courts.